Return & Refund Policy

At WINKENLY, customer satisfaction is at the core of everything we do. If you are not completely satisfied with your purchase, we offer a seamless return and refund experience.

1. Return Window

You have 7 days from the date of product delivery to request a return or doorstep replacement for eligible items.

2. Return Eligibility Criteria

• The item must be unused, in its original condition, and in its original retail packaging with all seals, tags, and accessories intact.
• Items damaged due to customer misuse are not eligible for return.

3. Refund Process

Once our fulfillment center inspects and approves your return:

• Prepaid Orders: Refunds will be credited to the original payment source within 3–5 business days.
• Cash on Delivery (COD): Refunds are processed via instant NEFT/UPI bank transfer.

For assistance with returns, please visit our Support Portal or write to support@winkenly.com.